Refunds & Returns Policy

Effective Date: 10/07/2022
Website: www.cricketshopafrica.co.za
Contact Email: infocricketshopsa@gmail.com

1. Our Policy

At CricketShopSA, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right. You may request a return, exchange, or refund in accordance with the policy below.

2. Return Eligibility

You may return items within 14 days of receiving your order if:

  • The item is unused, unworn, and in its original packaging.

  • All tags and labels remain attached.

  • You have the original proof of purchase (order number or receipt).

Items that do not meet these conditions may not be eligible for return or refund.

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards or digital vouchers

  • Sale or clearance items (unless defective)

  • Personalized or custom orders

4. Exchanges

If you ordered the wrong size or want to exchange for another product, simply email us at infocricketshopsa@gmail.com.
Exchanges are processed once the original item is received and inspected. If your requested size is unavailable, you may choose a refund instead.

5. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
We will arrange for a replacement or full refund at no additional cost to you.

6. Refund Process

Once your return is approved and the item is received, we will issue a refund to your original payment method. Please allow 5–7 business days for the refund to reflect in your account.

7. Return Shipping Costs

  • If the return is due to our error (wrong or damaged item), we’ll cover the return shipping cost.

  • If the return is for personal reasons (e.g., change of mind or wrong size), the customer will be responsible for return shipping fees.

8. How to Initiate a Return

To start a return, please email our customer support team at:
📧 infocricketshopsa@gmail.com
Include your order number, reason for return, and any supporting photos if applicable. Our team will guide you through the next steps.

9. Need Assistance?

Our support team is here to help you every step of the way.
If you have any questions about returns, refunds, or exchanges, contact us at infocricketshopsa@gmail.com.